Terms and conditions

2.Business customers only

In short: you use ChatBuild as a business. Consumer rules such as the cooling-off period therefore don't apply.

ChatBuild is a business (B2B) service. By taking out a subscription you declare that you act in the course of your profession or business — for example as a sole trader with a Chamber of Commerce registration.

Concretely: the statutory 14-day right of withdrawal for consumers and the consumer rules for subscriptions (such as the Dutch 'Wet van Dam') do not apply. Instead, the cancellation arrangement of article 6 applies: you can cancel with a notice period of [[OPZEGTERMIJN]].

3.The service

In short: you tell us what you need via WhatsApp, we build and host your site.

The service comprises, depending on your subscription:

• building your site based on your messages and voice notes in WhatsApp;
• hosting the site and a dashboard to watch along;
• changes via chat (AI edits), within the fair-use limits of article 7;
• registration and connection of a domain name (article 9);
• standard legal pages and settings for your site — you remain responsible for their content and completeness (article 11).

We may develop the service further and change or replace parts of it, as long as the core — a working website through WhatsApp — remains intact.

4.How the agreement is formed

In short: you pick a subscription and confirm in the chat; we confirm back. That seals it.

The agreement is formed once you choose a subscription in WhatsApp or the dashboard and we confirm it. You receive the confirmation with the key terms (subscription, price, start date) in the chat or by email. Obvious mistakes in our offer — such as a price that is clearly wrong — do not bind us.

5.Prices and payment

In short: prices exclude VAT. You pay via iDEAL or direct debit (SEPA).

• All prices are in euros and exclude VAT; current prices are on the pricing page.
• Payment runs through our payment provider Mollie, with iDEAL or SEPA direct debit. With direct debit you ensure sufficient balance; a reversed debit is offered again.
• Invoices are payable within [[BETAALTERMIJN]] days.
• If you pay late, we first send a reminder. If payment still fails to arrive, we are entitled to charge statutory commercial interest and extrajudicial collection costs under the statutory scale, and to suspend the service — including your site — until you have paid.
• We may adjust prices. A price change is announced at least [[KENNISGEVINGSTERMIJN]] in advance; if you don't want to go along, you can cancel effective from the date the change takes effect.

6.Term and cancellation

In short: cancelling works simply via WhatsApp, with a notice period of [[OPZEGTERMIJN]].

Your subscription runs for the period you choose when subscribing and is then tacitly renewed for the same period each time. You can cancel at any moment via WhatsApp or the dashboard, with a notice period of [[OPZEGTERMIJN]] towards the end of the current period. Amounts already paid are not refunded, unless the law obliges us to.

After your subscription ends we take your site offline. You can request your content from us before that time; afterwards we delete your data following the privacy policy and the data processing agreement. We may terminate the agreement with immediate effect in the event of bankruptcy, suspension of payments or serious breach of these terms (such as article 8).

7.Fair use

In short: normal use always fits. With extreme use we get in touch first.

A fair-use policy applies to AI edits and WhatsApp messages: per subscription a limit of [[FAIR_USE_AI]] AI edits and [[FAIR_USE_BERICHTEN]] messages per month applies. If you structurally exceed it, we first contact you to find a suitable solution together — for example a different subscription. Only if that fails may we limit usage.

8.Acceptable use

In short: no illegal content, no spam, no malware. Reports are taken seriously.

You do not use the service for:

• content that violates the law, infringes the rights of others, or is misleading, hateful or otherwise unlawful;
• spam or unsolicited bulk messages via WhatsApp or your site;
• malware, phishing or attempts to disrupt our systems or those of others;
• reselling the service without our written consent.

Think a site running via ChatBuild contains unlawful content? Report it to our contact point [[ABUSE_EMAIL]] (the notice-and-action point within the meaning of the Digital Services Act, DSA). We confirm receipt, assess the report carefully and inform the reporter and the customer of our decision. In case of a violation we can warn, take content offline, suspend the service or terminate the agreement — proportionately and with an explanation.

9.Domain names

In short: your .nl domain is registered in your name. SIDN's terms apply to .nl domains.

We register domain names for you through our registrar Openprovider, with you as the holder. The general terms of SIDN (the .nl registry) apply to .nl domain names. We have no influence over the allocation or revocation of domain names by SIDN. When your subscription ends you can take (transfer) your domain to another provider.

10.Intellectual property

In short: your content and your site are yours. The technology underneath is ours.

• Yours: all content you supply (copy, photos, logos) and the site we build with it for you, including the copy and design generated for it.
• Ours: the ChatBuild engine — the software, AI workflows, templates and systems we use to build and host sites. You get a right of use for as long as your subscription runs.
• You warrant that your content does not infringe the rights of others and indemnify us against claims about it.

11.AI output and your responsibility

In short: AI sometimes makes mistakes. Check your site before putting it live — you remain ultimately responsible.

Your site is built with AI. That output can contain inaccuracies — a wrong price, an overconfident claim, a missing disclosure. Therefore:

• you check and approve the site before it goes live, and remain responsible for the accuracy and completeness of all content;
• you remain responsible for the legal obligations of your own site — think of price display, your own privacy policy, and rules that apply to your industry;
• the standard texts we prepare are a starting point, not legal advice.

12.Availability and maintenance

In short: we do our utmost to keep your site up, but promise no percentage.

We strive for a well-available and secure service, but give no guaranteed availability percentage and no hard SLA, unless agreed otherwise in writing in [[SLA]]. Planned maintenance is announced in advance where possible and scheduled outside peak hours. We also depend on third parties such as Meta (WhatsApp) and our hosting partners.

13.Liability

In short: our liability is capped at a maximum; indirect damage is excluded.

• Our total liability per event (or series of related events) is limited to [[CAP]].
• We are not liable for indirect damage, such as lost profit, missed savings, loss of data or reputational damage.
• These limitations do not apply in case of intent or deliberate recklessness of our management, or where the law does not permit limitation.
• A claim lapses if you have not reported it to us within 12 months of discovery.

14.Force majeure

In short: for matters beyond our control — such as Meta policy changes — we are not liable.

We are not required to perform our obligations to the extent force majeure prevents it. Force majeure includes: outages at hosting or telecom parties, power or internet failure, DDoS attacks, and — specific to this service — changes in the policy, APIs or pricing of Meta/WhatsApp that affect the service. If the force majeure lasts longer than 60 days, both parties may terminate the agreement in writing without liability for damages.

15.Personal data

In short: how we handle data is in the privacy policy and the data processing agreement.

For your own data (account, payment, support) we are the controller; see the privacy policy. For the data of your site visitors and WhatsApp customers we are the processor; the data processing agreement, which forms part of this agreement, applies.

16.Changes to these terms

In short: if we change the terms, you hear it well in advance and can cancel if you wish.

We may change these terms. Changes are announced at least [[KENNISGEVINGSTERMIJN]] in advance via WhatsApp or email. If you disagree with a material change, you can cancel effective from the date it takes effect. If you use the service afterwards, the new terms apply.

17.Law and disputes

In short: Dutch law. And in a dispute, we talk it through together first.

Dutch law governs this agreement. If something gets stuck, we first try to solve it together — a message is quickly sent. If we can't work it out, the dispute is submitted to the court of [[ARRONDISSEMENT]], unless mandatory law designates another court.