Terms and conditions

2.Business customers only

Kurz gesagt: you use ChatBuild as a business. Consumer rules such as the cooling-off period therefore don't apply.

ChatBuild is a business (B2B) service. By taking out a subscription you declare that you act in the course of your profession or business — for example as a registered freelancer.

Concretely: the statutory 14-day right of withdrawal for consumers and consumer rules for subscriptions are not applicable. Instead, the cancellation arrangement of article 6 applies: you can cancel with a notice period of 14 days.

3.The service

Kurz gesagt: you tell us in a chat what you need; we build and host your site.

The service comprises, depending on your subscription:

• building your site based on your messages and voice notes in chat;
• hosting the site and a dashboard to watch along;
• changes via chat (AI edits), within the fair-use limits of article 7;
• connecting your domain name; registering or transferring one is a separate, yearly purchase (article 9);
• standard legal pages and settings for your site — you remain responsible for their content and completeness (article 11).

We may develop the service further and change or replace parts of it, as long as the core — a working website built through chat — remains intact.

4.How the agreement is formed

Kurz gesagt: you pick a subscription and confirm in the chat; we confirm back. That seals it.

The agreement is formed once you choose a subscription in chat or in the dashboard and we confirm it. You receive the confirmation with the key terms (subscription, price, start date) in the chat or by email. Obvious mistakes in our offer — such as a price that is clearly wrong — do not bind us.

5.Prices and payment

Kurz gesagt: prices exclude VAT. You pay online or by direct debit.

• All prices are in euros and exclude VAT; current prices are on the pricing page.
• Payment runs through our payment provider, by online payment or direct debit. For direct debit you ensure sufficient balance; a reversed debit is presented again.
• Invoices are payable within 14 days.
• If you pay late, we first send a reminder. If payment still fails to arrive, we are entitled to charge statutory commercial interest and extrajudicial collection costs under the statutory scale, and to suspend the service — including your site — until you have paid.
• We may adjust prices. A price change is announced at least 30 days in advance; if you don't want to go along, you can cancel effective from the date the change takes effect.

6.Term and cancellation

Kurz gesagt: you cancel by email to hi@chatbuild.com, with a notice period of 14 days.

Your subscription runs for the period you choose when subscribing and is then tacitly renewed for the same period each time. You can cancel at any time by email to hi@chatbuild.com, sent from the email address on your account, with a notice period of 14 days towards the end of the current period. [[FOR_LAWYER: cancelling is by email only, from the account's email address, and the moment it arrives counts. The rules differ per plan: the free month ends at once; a monthly plan at the end of the paid month; a yearly plan at the end of the paid year only if the email arrives at least 14 days before renewal, otherwise it renews once more. Draft this in place of the single notice period.]] Amounts already paid are not refunded, unless the law obliges us to.

After your subscription ends we take your site offline. You can request your content from us before that time; afterwards we delete your data following the privacy policy and the data processing agreement. We may terminate the agreement with immediate effect in the event of bankruptcy, suspension of payments or serious breach of these terms (such as article 8).

7.Fair use

Kurz gesagt: normal use always fits. With extreme use we get in touch first.

A fair-use policy applies to AI edits: per subscription a limit of 45 AI edits per month applies. Chat messages have no maximum. If you structurally exceed it, we first contact you to find a suitable solution together — for example a different subscription. Only if that fails may we limit usage.

8.Acceptable use

Kurz gesagt: no illegal content, no spam, no malware. Reports are taken seriously.

You do not use the service for:

• content that violates the law, infringes the rights of others, or is misleading, hateful or otherwise unlawful;
• spam or unsolicited bulk messages through chat or your site;
• malware, phishing or attempts to disrupt our systems or those of others;
• reselling the service without our written consent.

Think a site running via ChatBuild contains unlawful content? Report it through our report form or to our contact point hi@chatbuild.com (the notice-and-action point within the meaning of the Digital Services Act, DSA). We confirm receipt, assess the report carefully and inform the reporter and the customer of our decision. In case of a violation we can warn, take content offline, suspend the service or terminate the agreement — proportionately and with an explanation.

9.Domain names

Kurz gesagt: your domain is registered in your name and is not part of your subscription. Registry terms apply to the extension you choose.

A domain name you buy or transfer through us is not part of your subscription: it is a separate purchase, paid per year. We register it through our registrar TransIP, with you as the holder. The terms of the relevant registry apply to the domain extension. We have no influence over the allocation or withdrawal of domain names by the registry. Once your domain's invoices are paid, you can transfer it to another provider.

10.Intellectual property

Kurz gesagt: your content and your site are yours. The technology underneath is ours.

• Yours: all content you supply (copy, photos, logos) and the site we build with it for you, including the copy and design generated for it.
• Ours: the ChatBuild engine — the software, AI workflows, templates and systems we use to build and host sites. You get a right of use for as long as your subscription runs.
• You warrant that your content does not infringe the rights of others and indemnify us against claims about it.

11.AI output and your responsibility

Kurz gesagt: AI sometimes makes mistakes. Check your site before putting it live — you remain ultimately responsible.

Your site is built with AI. That output can contain inaccuracies — a wrong price, an overconfident claim, a missing disclosure. Therefore:

• you check and approve the site before it goes live, and remain responsible for the accuracy and completeness of all content;
• you remain responsible for the legal obligations of your own site — think of price display, your own privacy policy, and rules that apply to your industry;
• the standard texts we prepare are a starting point, not legal advice.

12.Availability and maintenance

Kurz gesagt: we do our utmost to keep your site up, but promise no percentage.

We strive for a well-available and secure service, but give no guaranteed availability percentage and no hard SLA, unless agreed otherwise in writing in the SLA Plus add-on (4-hour response time). Planned maintenance is announced in advance where possible and scheduled outside peak hours. We also depend on third parties such as Meta (WhatsApp) and our hosting partners.

13.Liability

Kurz gesagt: our liability is capped at a maximum; indirect damage is excluded.

• Our total liability per event (or series of related events) is limited to the amount you paid us in the twelve months before the event.
• We are not liable for indirect damage, such as lost profit, missed savings, loss of data or reputational damage.
• These limitations do not apply in case of intent or deliberate recklessness of our management, or where the law does not permit limitation.
• A claim lapses if you have not reported it to us within 12 months of discovery.

14.Force majeure

Kurz gesagt: for matters beyond our control — such as Meta policy changes — we are not liable.

We are not required to perform our obligations to the extent force majeure prevents it. Force majeure includes: outages at hosting or telecom parties, power or internet failure, DDoS attacks, and — specific to this service — changes in the policy, APIs or pricing of Meta/WhatsApp that affect the service. If the force majeure lasts longer than 60 days, both parties may terminate the agreement in writing without liability for damages.

15.Personal data

Kurz gesagt: how we handle data is in the privacy policy and the data processing agreement.

For your own data (account, payment, support) we are the controller; see the privacy policy. For the data of your site visitors and chat customers we are the processor; the data processing agreement, which forms part of this agreement, applies.

16.Changes to the terms

Kurz gesagt: if we change the terms, you hear it well in advance and can cancel if you wish.

We may change these terms. Changes are announced at least 30 days in advance by chat or email. If you disagree with a material change, you can cancel effective from the date it takes effect. If you use the service afterwards, the new terms apply.

17.Governing law and disputes

Kurz gesagt: Dutch law applies. And in a dispute we talk it through first.

Dutch law governs this agreement. If something gets stuck, we first try to solve it together — a message is quickly sent. If we can't work it out, the dispute is submitted to the Rechtbank Oost-Brabant, unless mandatory law designates another court.